FAQ
FREQUENTLY ASKED QUESTIONS
The articles linked below attempt to answer common queries
- Returns for change of mind/wrong fit
- Restock Notifications
- Wetsuit types and features
- Product fault/warranty returns
- How should a wetsuit fit?
- Where else are you active online?
- Do you take trade-in wetsuits?
- Do you take trade-in surfboards?
Surfboard Trade-in
Do you take surfboard trade-ins?
Sometimes.
It depends on whether we have space at that time, what sort of board you are trading in and what condition it is in.
Typically we will take softboard trade-ins in decent condition but any others will depend on current constraints on the premises.
When space allows we will allow you leave a boa ...
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Stock Notifications
Will you call if xyz comes into stock
Unfortunately we can not commit to call everyone that asks for us to do so, instead we have a mechanism on our website that is far more reliable than our dodgy memories!
For any item listed on our website you will see a stock level as highlighted below
...
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Returns
Warranty returns:
If a product you have purchased is faulty contact us to check the warranty period, we can't process a warranty return without the original receipt. If you do not have the receipt please check your bank records that shows date of purchase and the product code, so that we can find the original transaction in ...
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Wetsuit fitting
Guide to fitting a wetsuit.
There is a lot of confusion about how a wetsuit should fit, and the preferences can vary between sports.
Below is a link to video from Xcel Wetsuits about how a wetsuit should fit compared to one that is a size too big or too small. They also provide some information on how to read a size chart.
If you have ...
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