FAQ

Where is my refund? If we are unable to fulfill a weborder fully or partially we will make contact with you by phone call, whatsapp message and/or e-mail. In the case of a full order cancellation we simply cancel the whole transaction on our system. We also cancel it with our payment processor, but if we forget to do this the payment processor will aut ...
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Do you take surfboard trade-ins? Sometimes. It depends on whether we have space at that time, what sort of board you are trading in and what condition it is in. Typically we will take softboard trade-ins in decent condition but any others will depend on current constraints on the premises. When space allows we will allow you leave a boa ...
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Will you call if xyz comes into stock Unfortunately we can not commit to call everyone that asks for us to do so, instead we have a mechanism on our website that is far more reliable than our dodgy memories! For any item listed on our website you will see a stock level as highlighted below ...
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What are your other online channels? We post our daily surf report to Facebook, Twitter, Mastodon, Bluesky, ...
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What are the differences between wetsuits There are a huge variety of wetsuit styles, thicknesses and brands, so it gets confusing for a first time purchaser. ...
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SECOND HAND SURFBOARDS Do you sell second hand boards? Yes, we will sell boards on behalf of their owners for 15% commission as space allows. The prices are set by the owners and they also determine what the ...
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DO YOU TAKE WETSUIT TRADE-INS? Within certain limits, Yes! We take second hand junior wetsuits from the brands we are fa ...
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Returns policies We are happy to exchange or refund any items within 30 days of purchase provided that they are in their original condition and accompanied by the original receipt. If more than 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. The sole exception to the 30 ...
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Beginner's guide to fitting a wetsuit. There is a lot of confusion about how a wetsuit should fit, and the preferences can vary between sports.  Below is a link to video from Xcel Wetsuits about how a wetsuit should fit compared to one that is a size too big or too small. They also provide some information on how to read a size chart.  ...
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